Customer Service


Shipping

We provide tracking information for each order as soon as it ships and you will receive an automated email or text message notification with tracking information shortly after the order is packaged and shipped.

If your order does not arrive after 2 weeks of placing your order, please contact us and we will send you a replacement free of charge.

We ship most items via USPS First-Class. If you order in bulk, we will upgrade your shipping to USPS Priority or UPS at no additional cost to you.

Processing

We process orders within 1-2 business days. Please be sure to have the correct shipping address when you place your order.

Due to the rapid relief we are providing to our customers and recipients across the country, we aim to fulfill orders within 12-24 hours and we may not be able to change or update your address after this time.

Return Policy

We currently do not accept returns at this time. If you have a problem with your order or are not happy with your face mask, please contact us at hello@niamusa.org and we may send you a replacement should you request one. You can also text or call us at 262-235-3024 if you have any issues with your order.

Donations

Thank you for your interest in making a donation. We truly appreciate your generosity during these times of uncertainty! If you would like to make a monetary donation without making a purchase, we accept monetary donations from both personal and corporate accounts. Your donation is tax-deductible and you will receive a receipt via email or mail upon successfully receiving your payment.

Make a Donation By Mail

Please make your tax-deductible personal or corporate check to:

The National Institute & Association for Minorities
1017 W. Glen Oaks Lane Ste. 105
Mequon, WI 53092

Make a donation via PayPal

Please make your tax-deductible PayPal donation to donate@niamusa.org

Your personal or corporate donation is tax-deductible through our fiscal sponsor, the National Institute & Association for Minorities. NIAM is a registered 501(c)(3) nonprofit organization. Contributions to the NIAM are tax-deductible to the extent permitted by law. The Tax ID of NIAM is 83-2813502.